Director Of Success

Connecteam

Texas, United States
Base: $170-200k; bonus/equity: not specified; bene...
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Post-onboarding customer success
Drive product adoption and retention
Manage and mentor specialized teams
** Connecteam is seeking a Director of Success to lead post-onboarding efforts for mid-market enterprise and strategic accounts, focusing on customer retention and product adoption. The role involves managing multiple teams, optimizing customer experiences, and driving long-term success for clients. **

Job Summary

  • The Director of Success will own the post-onboarding stage for mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction.
  • This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations.
  • Benefits include medical coverage, insurance plan, paid time off, and 401(k).

Matching Summary

Match Score: 75

** Connecteam is seeking a Director of Success to lead post-onboarding efforts for mid-market enterprise and strategic accounts, focusing on customer retention and product adoption. The role involves managing multiple teams, optimizing customer experiences, and driving long-term success for clients. **

Salary

Base: $170-200K; Bonus/Equity: Not specified; Benefits: Medical coverage, Insurance plan, Paid time off, 401(k)

Skills & Requirements

Must-have

  • Post-onboarding customer success
  • Drive product adoption and retention
  • Manage and mentor specialized teams
  • Customer journey management
  • Cross-functional collaboration

Nice-to-have

  • Trusted advisor to customers
  • Continuous process improvement
  • Deep market knowledge

Key Requirements

  • 5 years managing Customer Success teams
  • Experience in enterprise customer success roles
  • Experience implementing products in large organizations
  • Proven success managing complex customer relationships
  • Strong leadership and team development skills
  • Ability to build strong customer relationships
  • Experience managing managers

Work Rights

Not specified

Tailored Resume

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