Vehicle Replacement Specialist

Solera Holdings, LLC

Virtual, Canada
Fully remote
Bilingual fluency in french and english
1-2 years customer service experience
Strong aptitude for mathematics
Solera Holdings, LLC is seeking a bilingual Vehicle Replacement Specialist to provide customer service and support for insurance clients requesting vehicle replacement reports. This fully remote position requires strong communication skills in both English and French, along with a commitment to customer satisfaction

Job Summary

  • The role serves as the primary point of contact for insurance clients requesting vehicle replacement reports for total loss claims.
  • Agents are responsible for producing accurate vehicle replacement reports using online research, internal systems, and outbound calls to dealerships.
  • This is a virtual position requiring flexibility to work shifts and weekends in a fast-paced environment.

Matching Summary

Match Score: 85

Solera Holdings, LLC is seeking a bilingual Vehicle Replacement Specialist to provide customer service and support for insurance clients requesting vehicle replacement reports. This fully remote position requires strong communication skills in both English and French, along with a commitment to customer satisfaction.

Skills & Requirements

Must-have

  • Bilingual fluency in French and English
  • 1-2 years customer service experience
  • Strong aptitude for mathematics
  • Proficiency in Windows OS and Microsoft Office
  • Ability to work remote shifts

Nice-to-have

  • College degree preferred
  • Analytical and detail-oriented mindset
  • Persuasive communication skills
  • Experience with internal knowledge bases
  • Commitment to continuous learning

Key Requirements

  • High School diploma or GED required
  • Bilingual English/French fluency mandatory
  • 1-2 years customer service experience required

Work Rights

Not specified

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