Not specified (potential for hybrid or onsite based on company culture).
Service delivery governance framework establishment
Day-2 service operations oversight
Sla and kpi performance monitoring
The Senior Manager, Service Delivery Governance at NTT Singapore is a leadership position focused on establishing and enhancing service delivery governance across the organization. The role involves defining governance frameworks, monitoring performance, and ensuring compliance with industry standards
Job Summary
This senior leadership role is responsible for establishing and maintaining robust service delivery governance frameworks across the organization.
The position requires overseeing Day-2 service operations, including performance monitoring, escalation management, and ensuring compliance with internal controls.
Candidates will drive efficiency and consistency by partnering with delivery, operations, technical, and commercial teams to enhance service excellence.
Matching Summary
Match Score: 85
The Senior Manager, Service Delivery Governance at NTT Singapore is a leadership position focused on establishing and enhancing service delivery governance across the organization. The role involves defining governance frameworks, monitoring performance, and ensuring compliance with industry standards.
Skills & Requirements
Must-have
Service delivery governance framework establishment
Day-2 service operations oversight
SLA and KPI performance monitoring
Cross-functional stakeholder engagement
ITIL compliance and audit requirements
Nice-to-have
Regional service delivery environment experience
Continuous improvement initiative leadership
Senior leadership guidance capabilities
Global delivery environment exposure
Key Requirements
Proven experience in Service Delivery Governance or IT Service Management
Strong background in Day-2 service operations and performance management
Demonstrated experience establishing governance frameworks or operating models
Experience with SLA/KPI governance and service reporting