Enquiries Officer

about.uq.edu.au

St Lucia, Queensland, Australia
Base: $83,776 - $93,121; bonus/equity: not specifi...
Hybrid
Client management system
Timely and accurate information
Collaboration with colleagues
The University of Queensland is seeking an Enquiries Officer for their Graduate Research School to provide exceptional support and advice to HDR candidates via various communication channels. The role offers a competitive salary, hybrid working options, and numerous employee benefits focused on professional development and work-life balance

Job Summary

  • Make a difference for HDR candidates every day by providing accurate advice and friendly support across phone, email, and in-person enquiries.
  • As an Enquiries Officer, you’ll deliver outstanding service over the phone and by email, as well as in person, provide accurate advice, smooth HDR candidate support, and help drive continuous improvements across our processes and systems.
  • Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as: Up to 26 weeks paid parental leave/paid primary care leave 17% superannuation contributions + 17.5% annual leave loading.

Matching Summary

Match Score: 85

The University of Queensland is seeking an Enquiries Officer for their Graduate Research School to provide exceptional support and advice to HDR candidates via various communication channels. The role offers a competitive salary, hybrid working options, and numerous employee benefits focused on professional development and work-life balance.

Salary

Base: $83,776 - $93,121; Bonus/Equity: Not specified; Benefits: 17% Superannuation

Skills & Requirements

Must-have

  • client management system
  • timely and accurate information
  • collaboration with colleagues
  • front-of-office operations
  • administrative duties

Nice-to-have

  • client-focused superstar
  • continuous improvement
  • empathy and connection
  • initiative and judgment

Key Requirements

  • undergraduate degree or equivalent experience
  • strong understanding of HDR administration
  • excellent attention to detail
  • outstanding communication skills
  • strong critical thinking skills
  • unrestricted work rights in Australia

Work Rights

Unrestricted work rights

Tailored Resume

Cover Letter