Hybrid (fully remote with one day a fortnight in-office)
Build and maintain positive relationships
Deliver outstanding customer service
Culturally appropriate communication
The Commonwealth Bank of Australia is seeking a part-time Indigenous Banking Specialist for their Indigenous Customer Assistance Line, aimed at supporting remote Indigenous communities with banking services. The role emphasizes building relationships, delivering customer service, and promoting financial inclusion for Aboriginal and Torres Strait Islander peoples
Job Summary
Our Indigenous Customer Assistance Line (ICAL) is the first of its type for banking in Australia, developed to provide a relevant banking service for remote Indigenous customers.
In this role you’ll build and maintain positive relationships with Indigenous customers and communities, ensuring mob have access to the Bank's wide range of products and services.
This role is working from home with one day a fortnight in an office, and is available for candidates from all states.
Matching Summary
Match Score: 85
The Commonwealth Bank of Australia is seeking a part-time Indigenous Banking Specialist for their Indigenous Customer Assistance Line, aimed at supporting remote Indigenous communities with banking services. The role emphasizes building relationships, delivering customer service, and promoting financial inclusion for Aboriginal and Torres Strait Islander peoples.
Skills & Requirements
Must-have
Build and maintain positive relationships
Deliver outstanding customer service
Culturally appropriate communication
Work from home
Rotating public holiday work
Nice-to-have
Enthusiastic and determined individual
Passion for Indigenous communities
Persuade different people across community
Key Requirements
12 month secondment or fixed term contract
Highly developed written and verbal communication skills
Demonstrated customer and community engagement skills
Ability to work in collaboration with communities and agencies