Lead cross-functional LSS projects end-to-end, converting VOC into CTQs and measurable outcomes
Job Summary
Lead cross-functional LSS projects end-to-end, converting VOC into CTQs and measurable outcomes.
Improve quality across global claims adjudication, enrolment, billing, provider/network & medical review workflows, ensuring rigorous compliance with HIPAA and GDPR.
Coach and certify Green Belts, upskill QA/ops teams, and lead change management initiatives to sustain adoption.
Matching Summary
Lead cross-functional LSS projects end-to-end, converting VOC into CTQs and measurable outcomes.
Skills & Requirements
Must-have
Lean Six Sigma project management
VOC to CTQ conversion
Lean/Kaizen interventions
HIPAA, GDPR compliance
Quality Management Systems design
Advanced statistical analysis
Power BI/Tableau proficiency
Nice-to-have
Healthcare domain understanding
Stakeholder engagement
Change management expertise
Global operations experience
COPC/ISO knowledge
Key Requirements
Bachelor's degree in Engineering, Healthcare Administration, Statistics, or related field
Certified Lean Six Sigma Black Belt
8–12 years total experience
5+ years in healthcare BPO/RCM/payer/provider processes