The Manager, GFS Service Management, is responsible for overseeing the end-to-end performance, governance, and contractual compliance of Global Finance Services (GFS) outsourced partners as well as GFS operational teams
Job Summary
The Manager, GFS Service Management, is responsible for overseeing the end-to-end performance, governance, and contractual compliance of Global Finance Services (GFS) outsourced partners as well as GFS operational teams.
This role drives operational excellence, performance insights, vendor management, risk management and forward-looking decision support for GFS leadership, ensuring alignment with Haleon’s strategic and operational goals.
The role plays a critical part in strengthening service performance visibility, driving accountability across internal and external partners, and enabling continuous improvement across GFS operations.
Matching Summary
The Manager, GFS Service Management, is responsible for overseeing the end-to-end performance, governance, and contractual compliance of Global Finance Services (GFS) outsourced partners as well as GFS operational teams.
Skills & Requirements
Must-have
end-to-end performance oversight
contractual compliance
operational excellence
vendor management
risk management
performance insights
service performance visibility
Nice-to-have
agile, performance-focused culture
deep human understanding and trusted science
driving digital transformation and innovation
shaping the future of the GCC
celebrates our diversity in all forms
Key Requirements
Minimum 8 years of relevant experience
Experience in outsourced or hybrid operating models
Strong analytical and commercial acumen
Demonstrated experience in Service Management, Vendor Management, or PMO roles
Ability to work autonomously and establish relationships with senior stakeholders
Strong troubleshooting skills and problem-solving mindset
Project and change management expertise (certification preferred)