Policy Specialist

EML

Melbourne, Australia
Fully remote
Worksafe insurance policies
Premium obligations
Resolve queries
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations

Job Summary

  • As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
  • You will also play an important role in managing premium-related enquiries and outstanding balances, working with employers to resolve issues while maintaining strong relationships.
  • EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other and Flexibility to work from home to support work/life balance.

Matching Summary

As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.

Skills & Requirements

Must-have

  • WorkSafe insurance policies
  • premium obligations
  • resolve queries
  • manage employer accounts
  • resolve issues

Nice-to-have

  • foster a learning culture
  • strong sense of purpose
  • celebrates diversity and inclusion
  • work/life balance

Key Requirements

  • Experience in customer service
  • Experience in contact centre
  • Experience in debt collection
  • workers compensation experience highly regarded
  • insurance experience highly regarded
  • regulated environment experience highly regarded
  • financial concepts understanding advantageous
  • premium calculations understanding advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter