Senior Swat Support Engineer (10am To 7pm Schedule)
ZeroAOG
Costa Rica, Costa Rica
Fully remote
Customer support for enterprise software
Troubleshoot xml and rest web services
Workday platform support
Our SWAT Support Team strives to improve customer tenant performance and overall Workday experience by proactively identifying and resolving issues
Job Summary
Our SWAT Support Team strives to improve customer tenant performance and overall Workday experience by proactively identifying and resolving issues.
As a SWAT Support Analyst, you will diagnose complex software issues, collaborate with multiple stakeholders, and ensure outstanding customer communication until resolution.
We offer a flexible work approach combining in-person and remote work, fostering strong community connections and supporting employee growth and development.
Matching Summary
Our SWAT Support Team strives to improve customer tenant performance and overall Workday experience by proactively identifying and resolving issues.
Skills & Requirements
Must-have
Customer support for enterprise software
Troubleshoot XML and REST web services
Workday platform support
10 am to 7 pm Costa Rica schedule
On-call rotation including weekends
Use of tools like SoapUI and Postman
Network performance troubleshooting
Nice-to-have
Excellent verbal and written communication
Ability to absorb new technologies quickly
Strong analytical and problem-solving skills
Team player in dynamic environment
Experience with object-oriented and relational models