Program Manager, Tech Support Operations

KLA

6+ years operations program experience
Kpi definition and performance tracking
Cross-functional leadership in matrix environment
The role involves driving regional operational excellence initiatives to improve consistency and efficiency across Asia Tech Support workflows

Job Summary

  • The role involves driving regional operational excellence initiatives to improve consistency and efficiency across Asia Tech Support workflows.
  • Candidates will own the operating rhythm for critical Asia operational KPI targets, partnering with Ops/IT/BI teams to enhance dashboards.
  • KLA invests 15% of sales back into R&D and offers a competitive, family-friendly total rewards package.

Matching Summary

The role involves driving regional operational excellence initiatives to improve consistency and efficiency across Asia Tech Support workflows.

Skills & Requirements

Must-have

  • 6+ years operations program experience
  • KPI definition and performance tracking
  • Cross-functional leadership in matrix environment
  • Process improvement and standardization
  • Executive-level data presentation skills

Nice-to-have

  • Experience with CRM or service systems
  • Strong change management capabilities
  • Background in technical support operations
  • Ability to influence without authority

Key Requirements

  • Bachelor's degree with 6+ years experience
  • Master's degree with 4+ years experience
  • Proven success in KPI-driven organizations
  • Proficiency with project management tools

Work Rights

Not specified

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