Guest Services Concierge 2

FMOLHS

Baton Rouge, LA, United States
Full-time (m-f 2:30 pm - 11 pm with rotating weekends)
Three years of customer service experience
Effective communication skills
Ability to handle crisis situations
The Guest Services Concierge 2 position at FMOLHS in Baton Rouge, LA, focuses on enhancing patient experiences through exceptional customer service and communication. The role involves welcoming patients and visitors, facilitating communication among healthcare teams, and managing various administrative tasks to support patient care

Job Summary

  • The Guest Services Concierge 2 contributes to a great patient experience by providing non-medical care.
  • They facilitate continuous communication with patients, families, and team members to improve care.
  • This role includes recognizing potential crises and acting as a liaison between guests and clinical teams.

Matching Summary

Match Score: 85

The Guest Services Concierge 2 position at FMOLHS in Baton Rouge, LA, focuses on enhancing patient experiences through exceptional customer service and communication. The role involves welcoming patients and visitors, facilitating communication among healthcare teams, and managing various administrative tasks to support patient care.

Skills & Requirements

Must-have

  • three years of customer service experience
  • effective communication skills
  • ability to handle crisis situations

Nice-to-have

  • proactive hospitality skills
  • knowledge of local resources
  • team collaboration

Key Requirements

  • High School or equivalent
  • experience in a healthcare environment

Work Rights

Not specified

Tailored Resume

Cover Letter