This role offers the opportunity to lead Ultimate Support engagements for leading Indian BFSI customers as the primary technical executive point of contact
Job Summary
This role offers the opportunity to lead Ultimate Support engagements for leading Indian BFSI customers as the primary technical executive point of contact.
You will drive innovation and roadmap influence by working hands-on with internal collaborators like Engineering, Product Management, and the Adobe Consulting practice.
The position requires a strong ability to assess strategic technical risks and develop mitigation plans while maintaining governance with both internal and external executive teams.
Matching Summary
This role offers the opportunity to lead Ultimate Support engagements for leading Indian BFSI customers as the primary technical executive point of contact.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
15+ years in senior customer success roles
Experience with Adobe Experience Cloud products
Deep understanding of BFSI compliance regulations
Strong executive presence with C-level stakeholders
Ability to travel 50-75 percent to Mumbai
Nice-to-have
MBA degree preferred
Adobe DX Certifications highly desirable
Experience mentoring matrixed services teams
Knowledge of AI-driven marketing innovations
Proven track record in omnichannel engagement
Key Requirements
Bachelor's Degree or equivalent experience required
15+ years of experience in digital marketing technology
Validated experience working with BFSI clients
Business practitioner level knowledge of Adobe ecosystem
Ability to travel approximately 50-75 percent to Mumbai