Manager, Technical Support Engineering

Salesforce

Not specified; not specified; benefits include bal...
8+ years in technical support
2+ years in management role
Slack platform proficiency
This strategic leadership position is responsible for driving the global success and operational excellence of Slack product support with 24/7 coverage

Job Summary

  • This strategic leadership position is responsible for driving the global success and operational excellence of Slack product support with 24/7 coverage.
  • The ideal candidate must possess a minimum of 8+ years in Technical Support and at least 2+ years in a management role leading technical teams.
  • Salesforce offers limitless potential with benefits supporting work-life balance and AI agents to accelerate impact.

Matching Summary

This strategic leadership position is responsible for driving the global success and operational excellence of Slack product support with 24/7 coverage.

Salary

Not specified; Not specified; Benefits include balance resources and AI acceleration

Skills & Requirements

Must-have

  • 8+ years in Technical Support
  • 2+ years in management role
  • Slack platform proficiency
  • Enterprise-level support tools
  • Complex escalation management
  • Cross-functional collaboration

Nice-to-have

  • Self-motivated proactive leader
  • Strong executive presence
  • Customer-centric mindset
  • Data synthesis skills
  • Continuous improvement culture

Key Requirements

  • Bachelor's degree in technical domain
  • Minimum 8+ years experience in Technical Support
  • Minimum 2+ years in management role
  • Proven experience managing Product Support teams

Work Rights

Not specified

Tailored Resume

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