Sr. Consultant, Business Effectiveness

CIBC

Toronto, Canada
On-site
Client experience improvement
Process, product, or service enhancement
Strategic business operations ownership
Provide highly specialized advice and consultation to leadership teams to improve client experience

Job Summary

  • Provide highly specialized advice and consultation to leadership teams to improve client experience.
  • Lead and manage projects of moderate or high complexity to enhance and upgrade new or existing processes, products, or services.
  • Develop and maintain productive relationships with designated business owners and lines of business peers.

Matching Summary

Provide highly specialized advice and consultation to leadership teams to improve client experience.

Skills & Requirements

Must-have

  • Client experience improvement
  • Process, product, or service enhancement
  • Strategic business operations ownership
  • Operational effectiveness initiatives
  • Relationship and partner management

Nice-to-have

  • Innovative and original ideas
  • Championing CIBC values
  • Embracing and championing change
  • Building team and individual capabilities

Key Requirements

  • Minimum of two years in financial services
  • Well-developed project management skills
  • Strategic business planning skills
  • Strong problem-solving and decision-making skills
  • Experience coaching employees

Work Rights

Not specified

Tailored Resume

Cover Letter