Job Summary

• Lead the end-to-end product strategy for post-booking and self-service experiences across all product lines and brands.
• Leverage AI-powered personalization, deep travel knowledge, and customer-centric policies to proactively anticipate needs, surface the right options at the right time, and make changes, cancellations, upgrades, and add-ons effortless.
• We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources.

Matching Summary

Salary

Base: $224,000.00 - $313,500.00; Bonus/Equity: Potential to increase pay up to $358,500.00; Benefits: Medical/dental/vision, paid time off, travel perks, wellness reimbursement

Skills & Requirements

Key Requirements

• 10+ years product management experience
• Several years at Staff/Principal level
• Experience building self-service/support experiences at scale
• Strong understanding of contact drivers and operations
• Demonstrated success improving key metrics
• Exceptional problem-solving and systems thinking
• Excellent communication and influence skills

Work Rights