Director Of Client Success

Harris Chronic Care

Hawaii, US
Not specified; not specified; competitive compensa...
Fully remote
7-10 years client success experience
Revenue cycle management expertise
Strategic upsell and renewal skills
The Director of Client Success will drive client satisfaction, retention, and growth through strategic planning and exceptional execution within revenue cycle management

Job Summary

  • The Director of Client Success will drive client satisfaction, retention, and growth through strategic planning and exceptional execution within revenue cycle management.
  • This role requires influencing change across departments and advocating for clients to ensure the highest standards of service delivery while optimizing operational efficiency.
  • Candidates must possess advanced consultative sales skills for large-scale renewals and be proficient in using data to identify financial trends impacting client KPIs.

Matching Summary

The Director of Client Success will drive client satisfaction, retention, and growth through strategic planning and exceptional execution within revenue cycle management.

Salary

Not specified; Not specified; Competitive compensation package including 401(k), health insurance, and paid vacation

Skills & Requirements

Must-have

  • 7-10 years client success experience
  • Revenue cycle management expertise
  • Strategic upsell and renewal skills
  • Advanced Microsoft Excel proficiency
  • KPI trend analysis and reporting
  • Cross-departmental influence capability

Nice-to-have

  • Educational content development skills
  • Consultative sales approach
  • Willingness to travel up to 50%
  • Strong stakeholder relationship building
  • Proven track record in healthcare

Key Requirements

  • Bachelor's degree in Healthcare Administration or Business
  • 7-10 years in client success or account management
  • Experience with RCM processes and KPI oversight
  • Certifications such as CRCR, EHRC, CHFP, or CMPE preferred

Work Rights

Must be based in Hawaii

Tailored Resume

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