ITCAN PTE. LIMITED is seeking a Desktop Engineer for their on-site team in Singapore. The role involves providing advanced desktop support, guiding a team, and ensuring customer satisfaction through effective incident resolution
Job Summary
The role involves guiding the team and resolving complex incidents escalated by Desktop Support Engineers to ensure problem validity and research known solutions.
Responsibilities include receiving, prioritizing, documenting, and actively resolving end user help requests while maintaining customer satisfaction and SLA expectations.
The position requires performing imaging/re-imaging, asset inventories, technical escalations, and maintaining incident records and documentation.
Matching Summary
Match Score: 85
ITCAN PTE. LIMITED is seeking a Desktop Engineer for their on-site team in Singapore. The role involves providing advanced desktop support, guiding a team, and ensuring customer satisfaction through effective incident resolution.