Customer Service Officer (Call Centre) | Contract

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

Singapore, Singapore
First level helpdesk response
Public facing hotline handling
Outbound callback calls
The role involves providing first-level helpdesk support to respond to public-facing calls and achieve first call resolution

Job Summary

  • The role involves providing first-level helpdesk support to respond to public-facing calls and achieve first call resolution.
  • Employees will liaise with other support and product teams to resolve user requests in a timely manner while ensuring proper documentation.
  • The position requires handling outbound callbacks, emails, and written responses via chatbots or virtual assistants.

Matching Summary

Match Score: 75

The role involves providing first-level helpdesk support to respond to public-facing calls and achieve first call resolution.

Skills & Requirements

Must-have

  • First level helpdesk response
  • Public facing hotline handling
  • Outbound callback calls
  • Email and chatbot responses
  • Incident documentation and tracking

Nice-to-have

  • Good customer service skills
  • Team collaboration abilities
  • Timely issue resolution

Key Requirements

  • GCE O level education or equivalent
  • Minimum 1 year contact centre experience
  • Ability to work shifts and weekends

Work Rights

Not specified

Tailored Resume

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