Technical Project Manager

Amex GBT

Bangalore, India
Not specified; not specified; flexible benefits ta...
10+ years project management experience
Application support l2/l3 management
Incident resolution and rca
The role involves operational excellence including end-to-end management of production incidents and ensuring timely resolution through root cause analysis

Job Summary

  • The role involves operational excellence including end-to-end management of production incidents and ensuring timely resolution through root cause analysis.
  • Candidates will lead and mentor support engineers while establishing and monitoring Service Level Agreements to maintain high system availability.
  • Amex GBT offers flexible benefits, travel perks, and access to over 20,000 courses on their learning platform to support professional development.

Matching Summary

The role involves operational excellence including end-to-end management of production incidents and ensuring timely resolution through root cause analysis.

Salary

Not specified; Not specified; Flexible benefits tailored to country including health insurance and travel perks

Skills & Requirements

Must-have

  • 10+ years project management experience
  • Application support L2/L3 management
  • Incident resolution and RCA
  • SLA monitoring and reporting
  • Team leadership and mentoring
  • Vendor relationship management
  • Work in 2nd shift IST

Nice-to-have

  • Travel or hospitality industry experience
  • Java microservices architecture knowledge
  • Exceptional stakeholder communication skills
  • Strong problem-solving under pressure
  • Fast learner with adaptability
  • Detail-oriented delivery commitment

Key Requirements

  • 10+ years strong project management experience
  • Familiarity with handling application support activities
  • Willingness to work 2nd shifts (3 PM - 12 AM IST)
  • Ability to work from Bangalore office minimum 3 days/week

Work Rights

Not specified

Tailored Resume

Cover Letter