Senior Manager, Customer Experience Coe

ING

Not specified (assumed hybrid or onsite based on company culture).
Drive cx & nps strategy
Voice of the customer story
Redesign key customer journeys
ING is seeking a Senior Manager for their Customer Experience Centre of Excellence in Australia, aiming to elevate customer-centric banking experiences. The ideal candidate should possess strong analytical skills, a relentless customer focus, and the ability to drive impactful change within the organization

Job Summary

  • As our Senior Manager, Customer Experience CoE, you’ll help shape the future of banking at ING Australia — turning powerful customer insights into meaningful action, lifting our enterprise NPS ambition, and embedding customer centricity deep into how the organisation thinks, decides, and delivers.
  • Drive our CX & NPS strategy — shaping ambitions, prioritising initiatives, and tracking what truly moves the dial.
  • We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Matching Summary

Match Score: 85

ING is seeking a Senior Manager for their Customer Experience Centre of Excellence in Australia, aiming to elevate customer-centric banking experiences. The ideal candidate should possess strong analytical skills, a relentless customer focus, and the ability to drive impactful change within the organization.

Skills & Requirements

Must-have

  • Drive CX & NPS strategy
  • Voice of the Customer story
  • Redesign key customer journeys
  • Build customer centric capability
  • Deliver measurable uplift
  • Relentless customer mindset

Nice-to-have

  • Influential leadership
  • Action oriented energy
  • Open, optimistic, collaborative

Key Requirements

  • Exceptional commercial judgement
  • Analytical strength & insight generation

Work Rights

Not specified

Tailored Resume

Cover Letter