Customer Service Officer/ Licence Testing Officer

VicRoads

Deer Park, Victoria, Australia
Base: $64,066 – 66,630 + super; bonus/equity: not ...
On-site
Exceptional customer service skills
Positive can-do attitude
Keen eye for detail
VicRoads is seeking a Customer Service Officer/Licence Testing Officer for their Deer Park location. The role focuses on delivering registration and licensing services while ensuring exceptional customer service and teamwork

Job Summary

  • Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
  • Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
  • VicRoads empowers our people to learn and grow– focusing on impact and innovation.

Matching Summary

Match Score: 85

VicRoads is seeking a Customer Service Officer/Licence Testing Officer for their Deer Park location. The role focuses on delivering registration and licensing services while ensuring exceptional customer service and teamwork.

Salary

Base: $64,066 – 66,630 plus super; Bonus/Equity: Not specified; Benefits: Salary packaging, Fitness Passport & discounts to hundreds of retailers, 16 weeks paid parental leave

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Positive can-do attitude
  • Keen eye for detail
  • Excellent communication skills
  • Strong work ethic
  • Adaptability and flexibility
  • Team player
  • Intermediate computer literacy
  • Full valid driver's license

Nice-to-have

  • Willingness to go above and beyond
  • Support corporate change initiatives
  • Guidance to less experienced staff

Key Requirements

  • Full valid driver's license required
  • Reasonable travel is required

Work Rights

Must be predominantly located in Australia

Tailored Resume

Cover Letter