The role is responsible for daily administration, managing guest queries, complaints, and room bookings while maintaining high customer service standards
Job Summary
The role is responsible for daily administration, managing guest queries, complaints, and room bookings while maintaining high customer service standards.
Candidates must motivate and develop the reception team to ensure smooth departmental functioning and promote effective teamwork.
The position requires liaising with other departments like Housekeeping to resolve operational issues and maintain accurate records of all hotel functions.
Matching Summary
The role is responsible for daily administration, managing guest queries, complaints, and room bookings while maintaining high customer service standards.
Skills & Requirements
Must-have
Daily front desk administration
Guest query and complaint resolution
Room booking and check-in/out management
Shift reporting and log book maintenance
Team motivation and development
Nice-to-have
Proactive service improvement initiatives
Multilingual communication skills
Local language proficiency
Strong teamwork orientation
Key Requirements
Diploma in Tourism or Hospitality Management
Minimum 2 years of relevant experience
Excellent English reading, writing, and oral proficiency