Technicien Planification Des Effectifs Gestion En Temps Réel

Beneva

Not specified
Real-time call volume management
Schedule update and maintenance
Performance indicator reporting
Beneva is seeking a temporary Workforce Planning Technician to support customer contact centers by managing real-time scheduling and workload coordination. The ideal candidate will have relevant experience in a contact center environment and a background in administration

Job Summary

  • The role involves providing critical support to customer contact centers by managing real-time schedules and monitoring call volumes against established service indicators.
  • Responsibilities include analyzing daily call trends, adjusting future intervals, and updating staff schedules based on absences, delays, or leave requests.
  • The position requires ensuring the proper functioning of workforce planning tools and activating contingency plans when necessary to maintain distinct customer experiences.

Matching Summary

Match Score: 75

Beneva is seeking a temporary Workforce Planning Technician to support customer contact centers by managing real-time scheduling and workload coordination. The ideal candidate will have relevant experience in a contact center environment and a background in administration.

Skills & Requirements

Must-have

  • Real-time call volume management
  • Schedule update and maintenance
  • Performance indicator reporting
  • Contact center operations support

Nice-to-have

  • Trend analysis of call patterns
  • Contingency plan activation
  • System troubleshooting skills

Key Requirements

  • College diploma in administration or equivalent
  • One year experience in a customer contact center
  • Knowledge of Automatic Call Distribution (ACD) systems

Work Rights

Not specified

Tailored Resume

Cover Letter