This position supports Cleveland Clinic’s respiratory therapy department by managing a wide range of providers and patient requests including new referrals, orders, supplies, billing, and broad questions
Job Summary
This position supports Cleveland Clinic’s respiratory therapy department by managing a wide range of providers and patient requests including new referrals, orders, supplies, billing, and broad questions.
Demonstrate exceptional customer service based upon the expected service behaviors included in Cleveland Clinic’s START with Heart model.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment.
Matching Summary
This position supports Cleveland Clinic’s respiratory therapy department by managing a wide range of providers and patient requests including new referrals, orders, supplies, billing, and broad questions.
Skills & Requirements
Must-have
patient registration
insurance verification
ordering supplies
customer service
telephone etiquette
Nice-to-have
process improvement efforts
patient-first healthcare
fast-paced environment
Key Requirements
High School Diploma or GED
Two years of patient registration, appointment scheduling, insurance processing or customer service experience
Associate’s degree may substitute for one year of experience
Bachelor’s degree may substitute for the experience requirement
Knowledge of Medicare and Medicaid insurance regulations