Customer Care Representative

McKinney Collision

McKinney, Texas, USA
On-site
Address customer concerns
Resolve issues between customers and dealership
Follow up with customers
McKinney Collision is seeking a Customer Care Representative to enhance customer satisfaction and support business development at their dealership in McKinney, Texas. The role emphasizes effective communication and customer follow-up, requiring candidates to have customer service experience and strong organizational skills

Job Summary

  • Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
  • Follows up with customers through telephone and mailings prior to, during, and after purchase and service.
  • Demonstrates the Company’s Core Values including Servant Leadership, Teamwork, Integrity, and Commitment to Customer Enthusiasm.

Matching Summary

Match Score: 75

McKinney Collision is seeking a Customer Care Representative to enhance customer satisfaction and support business development at their dealership in McKinney, Texas. The role emphasizes effective communication and customer follow-up, requiring candidates to have customer service experience and strong organizational skills.

Skills & Requirements

Must-have

  • Address customer concerns
  • Resolve issues between customers and dealership
  • Follow up with customers
  • Maintain CSI standards
  • Advanced Microsoft Office skills

Nice-to-have

  • Demonstrate Core Values
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm

Key Requirements

  • High School Diploma
  • Business field of study
  • Up to 3 years of work experience
  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills required

Work Rights

Not specified

Tailored Resume

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