Guest Services Supervisor

NEW PARK PROPERTY PTE. LTD.

Singapore, Singapore
Supervise front desk team
Maximize upsell opportunities
Handle cash transactions
The role involves supervising the Front Desk team to ensure the highest level of hospitality throughout the guest journey

Job Summary

  • The role involves supervising the Front Desk team to ensure the highest level of hospitality throughout the guest journey.
  • Candidates are expected to proactively engage guests to recommend higher room categories, breakfast components, and early check-in or late check-out fees.
  • The position requires maintaining accurate guest folios, handling all cash and credit card transactions, and coordinating requests across multiple departments.

Matching Summary

Match Score: 85

The role involves supervising the Front Desk team to ensure the highest level of hospitality throughout the guest journey.

Skills & Requirements

Must-have

  • supervise front desk team
  • maximize upsell opportunities
  • handle cash transactions
  • coordinate with housekeeping
  • maintain brand standards

Nice-to-have

  • proactive guest engagement
  • VIP management experience
  • knowledge of Singapore city
  • strong communication skills
  • luggage assistance capability

Key Requirements

  • Front office supervision experience
  • Cash handling proficiency
  • Brand standard adherence

Work Rights

Not specified

Tailored Resume

Cover Letter