You will be the ambassador of a premium service at the heart of the Dyson Opéra store, actively participating in customer satisfaction and loyalty
Job Summary
You will be the ambassador of a premium service at the heart of the Dyson Opéra store, actively participating in customer satisfaction and loyalty.
You will manage the Customer Service area for Dyson technological products, ensuring the accompaniment, follow-up, and operational and administrative management of interventions.
You will ensure a premium experience, provide exhaustive follow-up of cases, offer adapted solutions, and collect and analyze customer feedback.
Matching Summary
You will be the ambassador of a premium service at the heart of the Dyson Opéra store, actively participating in customer satisfaction and loyalty.
Salary
Fixed + competitive variable
Skills & Requirements
Must-have
Professionalism and empathy with clients
Technical diagnostics and problem-solving
Repair, exchange, and refund management
Internal tool usage (Salesforce, EVA)
Collaboration with sales and support teams
Maintaining organized and welcoming space
Nice-to-have
Passion for Dyson technologies
Proactive communication and team spirit
Curiosity and taste for challenges
Attention to detail and service quality
Key Requirements
First experience in technological retail or premium customer service