Team Leader

acquire.ai

Melbourne, Australia
On-site
Daily ongoing training and development
Drive improvement projects and kpis
Organise daily motivational meetings
Acquire BPO is an award-winning business process outsource provider to some of the world’s largest brands

Job Summary

  • Acquire BPO is an award-winning business process outsource provider to some of the world’s largest brands.
  • The role involves undertaking daily ongoing training and development of existing team members to up-skill staff and driving improvement projects to achieve targets and KPIs.
  • Benefits include weekly pay runs, recognition through 'Value Awards', team events, career growth opportunities, and a Wellbeing and Support Program.

Matching Summary

Acquire BPO is an award-winning business process outsource provider to some of the world’s largest brands.

Skills & Requirements

Must-have

  • Daily ongoing training and development
  • Drive improvement projects and KPIs
  • Organise daily motivational meetings
  • Lead by example and engage with customers
  • Act as client representative for escalations

Nice-to-have

  • Commitment to safety, flexibility, and innovation
  • Vibrant, inclusive, and engaging work environment
  • Collaborate with the best
  • Embrace shared values: Collaboration, Impact, Passion, Transparency

Key Requirements

  • Previous experience as a Customer Contact Officer is essential
  • Demonstration of prior performance in a Team Leader or 2IC capacity
  • Experience in a call centre environment
  • Complaint-handling experience is an advantage

Work Rights

Not specified

Tailored Resume

Cover Letter