The role manages a team to provide direct operational support across the end-to-end client lifecycle including onboarding and offboarding
Job Summary
The role manages a team to provide direct operational support across the end-to-end client lifecycle including onboarding and offboarding.
Candidates must own the end-to-end operational data model ensuring accurate feeding of Philippines data into global dashboards using Power BI.
The position requires driving integrated operational planning across CXM, Media, and Creative services to reduce silos and prevent utilization leakage.
Matching Summary
The role manages a team to provide direct operational support across the end-to-end client lifecycle including onboarding and offboarding.
Skills & Requirements
Must-have
5+ years delivery operations experience
Hands-on Power BI dashboard creation
Advanced Excel data modeling skills
MS 365 ecosystem proficiency
AI and automation mindset
Nice-to-have
BPO or GCC operations background
Built operational frameworks from scratch
Multi-market audit coordination exposure
Strong written executive communication
Key Requirements
5+ years in delivery operations or PMO
Experience with large consulting firms preferred
Proven track record in multi-geography coordination