Responsible for all aspects of the operations of a managed services contract, ensuring delivery to clients meets or exceeds SLAs and KPIs
Job Summary
Responsible for all aspects of the operations of a managed services contract, ensuring delivery to clients meets or exceeds SLAs and KPIs.
Manages the Customer P&L, contract amendments, identifies continuous improvement ideas, and executes Customer Governance.
Builds and maintains strong client relationships, providing day-to-day advice and support for install base accuracy, hardware orders, issue resolution, and more.
Matching Summary
Responsible for all aspects of the operations of a managed services contract, ensuring delivery to clients meets or exceeds SLAs and KPIs.