Customer Service Account Manager

R.R. Donnelley & Sons

Hebron, OH, United States
Not specified; not specified; not specified
On-site
5+ years administrative or operational support experience
Advanced knowledge of ms office and job-specific software
Ability to work weekends and holidays
R.R. Donnelley & Sons is seeking a Customer Service Account Manager to coordinate production and maintain customer relations in their Hebron, OH location. The ideal candidate will have extensive experience in manufacturing operations and strong communication skills to effectively manage customer requirements throughout the production process

Job Summary

  • The role involves coordinating the production of printed materials and maintaining positive customer relations throughout the entire manufacturing process from initial contact to final disposition.
  • Candidates must possess excellent organizational skills to manage deadlines, prioritize workload, and make adjustments to meet business needs while ensuring accurate job instructions.
  • This position offers an opportunity to engage with a global team serving 93% of the Fortune 100, providing expertise to transform customer touchpoints into meaningful moments of impact.

Matching Summary

Match Score: 85

R.R. Donnelley & Sons is seeking a Customer Service Account Manager to coordinate production and maintain customer relations in their Hebron, OH location. The ideal candidate will have extensive experience in manufacturing operations and strong communication skills to effectively manage customer requirements throughout the production process.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 5+ years administrative or operational support experience
  • Advanced knowledge of MS Office and job-specific software
  • Ability to work weekends and holidays
  • Strong oral and written communication skills
  • Experience in manufacturing operations or office environment

Nice-to-have

  • Mentoring junior level Print Production staff
  • Participating in special projects
  • Providing pre-sales support to customers
  • Assisting sales in RFP process with estimates
  • Knowledge of vendor supply chain management

Key Requirements

  • HS diploma or equivalent
  • 5+ years relevant administrative/operational support experience
  • Successful completion of pre-employment background and drug screen

Work Rights

Not specified

Tailored Resume

Cover Letter