Specialist, Servicenow Platform Engineering - Operations Coordinator

Merck & Co., Inc., Rahway, New Jersey, USA

Hyderabad, India
Hybrid
Servicenow development
Operational support
Tier 1 and tier 2 support
Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.
  • Provide tier 2 operational support for ServiceNow applications, coordinate with engineering and vendor support, and facilitate configuration delivery.
  • Be part of an organization that invents for life, bringing forward medicines and vaccines for challenging diseases.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.

Skills & Requirements

Must-have

  • ServiceNow development
  • operational support
  • tier 1 and tier 2 support
  • SDLC and technical documentation
  • environment management

Nice-to-have

  • enterprise collaboration tools
  • agile development methodologies
  • passion for using data

Key Requirements

  • 5+ years of working experience as a ServiceNow support resource
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • ServiceNow Certified Application Developer (CAS) certification highly desirable
  • ServiceNow Certified Implementation Specialist (CIS) certification highly desirable
  • In-depth knowledge of ITIL processes

Work Rights

Not specified

Tailored Resume

Cover Letter