Oversee guest digital correspondence, Guest Arrival leadership team, and frontline guest service teams to ensure exceptional guest experiences both in-park and online
Job Summary
Oversee guest digital correspondence, Guest Arrival leadership team, and frontline guest service teams to ensure exceptional guest experiences both in-park and online.
Coordinate, schedule, coach, and motivate the operations team while enforcing a positive and professional team culture focused on exceptional guest service.
The position offers perks such as Paid Time Off, Complimentary Park Tickets and Passes, Park Discounts, Medical, Dental, and Vision Insurance, and a 401K Retirement plan.
Matching Summary
Oversee guest digital correspondence, Guest Arrival leadership team, and frontline guest service teams to ensure exceptional guest experiences both in-park and online.
Skills & Requirements
Must-have
Guest digital correspondence oversight
Resolve escalated guest concerns
Manage communication channels
Monitor guest trends
Process monetary transactions
Digital engagement and feedback management
Nice-to-have
Positive and professional team culture
Enthusiastic and confident leader
Solution-oriented mindset
Passion for delivering exceptional guest experiences
Key Requirements
Minimum 18 years of age
High School Diploma or GED required
Minimum 6 months of park experience
Ability to work up to 40 hours per week
Ability to work indoors and outdoors in varying weather conditions