Customer Service Supervisor

Ferrovial

Not specified; not specified; highly competitive i...
Not specified
2+ years customer service experience
Crm systems proficiency
Payment processing knowledge
Ferrovial is seeking a Customer Service Supervisor to oversee customer service operations, ensuring efficiency and quality in service delivery. The ideal candidate should have at least two years of experience in customer service or collections, possess strong communication skills, and be adept in managing performance metrics

Job Summary

  • The role ensures efficient customer service operations by maintaining service levels and monitoring agent performance.
  • Employees benefit from a strong focus on growth potential with opportunities for national and international advancement.
  • The position involves managing complex escalations, payment plans, and high-balance accounts within a diverse professional team.

Matching Summary

Match Score: 85

Ferrovial is seeking a Customer Service Supervisor to oversee customer service operations, ensuring efficiency and quality in service delivery. The ideal candidate should have at least two years of experience in customer service or collections, possess strong communication skills, and be adept in managing performance metrics.

Salary

Not specified; Not specified; Highly competitive insurance benefits, Paid Time Off, matching 401(k)

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • CRM systems proficiency
  • Payment processing knowledge
  • Court-related inquiry handling
  • Quality assurance review skills

Nice-to-have

  • Bilingual Spanish/English speaker
  • S.M.A.R.T. goal setting expertise
  • Fast-paced environment adaptability
  • Conflict resolution capabilities

Key Requirements

  • High school diploma or equivalent
  • Associate or bachelor's degree preferred
  • Experience in collections or financial services

Work Rights

Not specified

Tailored Resume

Cover Letter