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Amazon is seeking a Support Engineer I for the Alexa 3P Experiences Quality Monitoring team in Bengaluru. The role involves investigating customer-reported defects, performing log analysis, and collaborating with senior engineers to enhance the quality of Alexa+ experiences through debugging and root cause analysis.
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Job Summary
This role involves investigating customer-reported defects across Alexa+ 3P Add-ons and skills using advanced debugging tools.
The team leverages GenAI solutions including automated ticket summarization and root-cause analysis tools to monitor experiences at scale.
Candidates will work alongside senior engineers to validate outputs from AI-powered monitoring tools and escalate complex issues requiring deeper code-level investigation.
Matching Summary
Match Score: 75
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Amazon is seeking a Support Engineer I for the Alexa 3P Experiences Quality Monitoring team in Bengaluru. The role involves investigating customer-reported defects, performing log analysis, and collaborating with senior engineers to enhance the quality of Alexa+ experiences through debugging and root cause analysis.
**
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Log analysis for root cause identification
Debugging tools and service logs usage
Ticket triage and severity classification
AI-powered monitoring tool validation
Conversational AI systems knowledge
Nice-to-have
Experience with automation-first models
Collaboration in cross-functional teams
Ability to build reusable debugging playbooks
Interest in GenAI solutions application
Key Requirements
Technical depth in debugging and root cause analysis
Experience with conversational AI systems
Ability to execute debugging playbooks independently