We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients
Job Summary
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
As a Sr. Operations Manager , you will lead a high-performing team supporting a 24/7 campaign , ensuring round-the-clock excellence in service delivery.
HMO coverage for you and your family, Yearly Kick-Off Parties with major giveaways, Get recognized through our ‘Value Awards’, Grow your career — yes, we love to promote internally.
Matching Summary
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
Skills & Requirements
Must-have
24/7 campaign support
contact center operations
strategic and daily operations
team performance and compliance
client satisfaction and continuous improvement
managing people, technology, and processes
meeting KPIs and customer experience
Nice-to-have
innovation and collaboration
entrepreneurial energy
fast with intent
laugh and learn
Key Requirements
5 years of experience in operations management
Strong leadership capability
Excellent analytical and problem-solving skills
Proficient in Microsoft Office Suite, especially Excel
Experience with operations management tools
Willingness to support a 24/7 operational environment