Senior Manager – Technical And Applications Support

Thermo Fisher Scientific UK

Australia
Not specified
Advanced degree plus 8 years experience
Leading cross-functional teams in matrix organization
Strong knowledge of protein and cell-based methodologies
Thermo Fisher Scientific is seeking a Senior Manager for Technical and Applications Support in Australia, responsible for leading a team that provides high-impact support across various scientific domains. The role emphasizes strategic leadership, customer collaboration, and operational excellence to enhance service revenue and customer experience

Job Summary

  • This role serves as a strategic business leader responsible for defining and executing the Australia and New Zealand support strategy across multiple scientific portfolios.
  • The position transforms technical support into a competitive differentiator by driving service revenue expansion and enhancing customer experience.
  • Employees benefit from comprehensive health and wellbeing programs, flexible work arrangements, generous leave policies, and paid volunteer time.

Matching Summary

Match Score: 85

Thermo Fisher Scientific is seeking a Senior Manager for Technical and Applications Support in Australia, responsible for leading a team that provides high-impact support across various scientific domains. The role emphasizes strategic leadership, customer collaboration, and operational excellence to enhance service revenue and customer experience.

Skills & Requirements

Must-have

  • Advanced Degree plus 8 years experience
  • Leading cross-functional teams in matrix organization
  • Strong knowledge of protein and cell-based methodologies
  • Experience managing strategic customer collaboration projects
  • Ability to travel up to 25% of time

Nice-to-have

  • Customer-focused approach with market trend understanding
  • Proficiency in creating technical documentation and training materials
  • Effective communication skills for diverse audiences
  • Strong problem-solving capabilities for complex issues

Key Requirements

  • Advanced Degree plus 10 years experience OR Bachelor's plus 8 years
  • Background in Cell Biology, Molecular Biology, Biochemistry, or Engineering
  • Experience leading multi-disciplinary teams in a matrix environment

Work Rights

Not specified

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