Customer Service Specialist - Spontaneous Application

CHEP, A Brambles Company

Milan, Italy
Fixed salary + annual bonus; not specified; lunch ...
Hybrid (2 days from home, 3 days at the office)
Sap, bw, salesforce, power bi
Advanced excel proficiency
Customer account analysis
CHEP, a global leader in supply chain solutions, is seeking spontaneous applications for future Customer Service Specialist positions in Milan, Italy. The role focuses on managing customer inquiries and enhancing customer satisfaction, while the company emphasizes a sustainable business model and a supportive work environment

Job Summary

  • Act as the contact for proactive analysis on customer, support to the Account management and deal with in-depth and complex issues on customer accounts in a competent and professional manner.
  • Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
  • A fixed salary plus annual bonus based on Performance, Lunch Voucher, Monthly Webinars around Technology, Supply Chain, Mental health, etc., Flexible Working - 2 days from home and 3 days at the office.

Matching Summary

Match Score: 75

CHEP, a global leader in supply chain solutions, is seeking spontaneous applications for future Customer Service Specialist positions in Milan, Italy. The role focuses on managing customer inquiries and enhancing customer satisfaction, while the company emphasizes a sustainable business model and a supportive work environment.

Salary

Fixed salary plus annual bonus; Not specified; Lunch Voucher

Skills & Requirements

Must-have

  • SAP, BW, Salesforce, Power BI
  • Advanced Excel proficiency
  • Customer account analysis
  • Customer retention efforts
  • Cross-functional collaboration

Nice-to-have

  • Proactive analysis on customer
  • Empowered to bring authentic self
  • Global sustainability contribution

Key Requirements

  • Bachelor or equivalent in Economics
  • 3-5 years of work experience
  • Worked with objectives, measures and KPIs
  • English and Italian fluency

Work Rights

Not specified

Tailored Resume

Cover Letter