Service Operation Manager 工地经理 - 珠海

KONE

Zhuhai, China
Not specified (assumed to be on-site based on job title and responsibilities)
Customer satisfaction
Timely issue resolution
Safety guidance
KONE is seeking a Service Operation Manager in Zhuhai, China, to oversee customer satisfaction, service quality, and team performance in the maintenance and operation of their services. The ideal candidate will possess strong leadership skills and a commitment to safety and quality in service delivery

Job Summary

  • Responsible for achieving a high level of customer satisfaction in the region, actively collaborating with clients to find win-win solutions.
  • Ensures timely and accurate resolution of customer issues and complaints, working collaboratively with the KONE team.
  • Responsible for organizing, building, and leading the maintenance team in the region to ensure performance targets are met.

Matching Summary

Match Score: 85

KONE is seeking a Service Operation Manager in Zhuhai, China, to oversee customer satisfaction, service quality, and team performance in the maintenance and operation of their services. The ideal candidate will possess strong leadership skills and a commitment to safety and quality in service delivery.

Skills & Requirements

Must-have

  • customer satisfaction
  • timely issue resolution
  • safety guidance
  • maintenance quality
  • operational cost control
  • team leadership
  • talent development

Nice-to-have

  • innovative working culture
  • collaborative environment
  • employee engagement
  • sustainability focus
  • ethical business practices
  • trust and respect
  • performance recognition

Key Requirements

  • Site supervisor/maintenance staff and subcontractor safety guidance
  • Maintenance quality control
  • Safety and quality inspections
  • Installation to maintenance handover
  • Site operational cost control
  • Repair service and collection
  • Maintenance business continuity
  • Team building and leadership
  • Talent selection and development

Work Rights

Not specified

Tailored Resume

Cover Letter