Philips is seeking a DX Technical Support Consultant to provide technical support and training for their healthcare products, ensuring high system availability and customer satisfaction. The role involves monitoring escalations, leading improvement initiatives, and providing guidance to service organizations, while requiring strong technical knowledge and excellent communication skills
Job Summary
The role serves as the technical Escalation Owner responsible for ensuring high system availability for patients across Europe and Growth markets.
You will provide remote and on-site 2nd and 3rd line technical support while driving process efficiency and compliance for direct and indirect channels.
This position requires acting as a single point of contact for technical matters, offering training to the DX service organization, and leading First of a Kind projects.
Matching Summary
Match Score: 85
Philips is seeking a DX Technical Support Consultant to provide technical support and training for their healthcare products, ensuring high system availability and customer satisfaction. The role involves monitoring escalations, leading improvement initiatives, and providing guidance to service organizations, while requiring strong technical knowledge and excellent communication skills.
Skills & Requirements
Must-have
Bachelor's or Master's degree in Engineering
7 years technical troubleshooting experience
Deep knowledge of Intellivue and PICiX products
Fluent English and local language C1 level
Experience with Microsoft Windows Server
Nice-to-have
CISCO CCNA certification preferred
Green Belt or equivalent certification
Strong coaching and stakeholder management skills
Project management experience
Willingness to travel approximately 10%
Key Requirements
Minimum 7 years of experience in Technical Troubleshooting
Degree in Engineering, Medical, Science or equivalent
Fluent in English and local language (minimum C1 level)