Policy Specialist

144

Melbourne, Australia
Not specified; not specified; generous employee be...
Fully remote
Experience in customer service or contact centre
Strong communication skills for complex topics
Ability to manage payment conversations
The role involves acting as a key point of contact for employers to help them understand WorkSafe insurance policies and premium obligations

Job Summary

  • The role involves acting as a key point of contact for employers to help them understand WorkSafe insurance policies and premium obligations.
  • Employees will maintain strong relationships while managing premium-related enquiries and resolving outstanding balances to reduce aged debt.
  • The company offers a flexible work arrangement allowing up to 3 days per week from home along with comprehensive learning and development opportunities.

Matching Summary

The role involves acting as a key point of contact for employers to help them understand WorkSafe insurance policies and premium obligations.

Salary

Not specified; Not specified; Generous employee benefits including health insurance and gym membership

Skills & Requirements

Must-have

  • Experience in customer service or contact centre
  • Strong communication skills for complex topics
  • Ability to manage payment conversations
  • High attention to detail and organisational skills
  • Comfort working with systems and processes

Nice-to-have

  • Experience within workers compensation industry
  • Understanding of financial concepts or premiums
  • Background in regulated environments
  • Collaborative team culture mindset
  • Commitment to diversity and inclusion

Key Requirements

  • Experience in debt collection or customer service environments
  • Knowledge of relevant legislation and internal compliance processes

Work Rights

Not specified

Tailored Resume

Cover Letter