Base: $60,000-$70,000; bonus/equity: not specified...
Hybrid
Resolve support tickets
Implement system enhancements
Develop reports and dashboards
As a member of a cross-functional team, the DFC Business Systems Analyst I resolve support tickets, implement system enhancements and automation, develop reports, and helps onboard and train new users
Job Summary
As a member of a cross-functional team, the DFC Business Systems Analyst I resolve support tickets, implement system enhancements and automation, develop reports, and helps onboard and train new users.
The analyst reports to the DFC Business Systems Supervisor and directly influences systems, operations, and customer experience.
We Offer Best-in-Class Industry Benefits: Competitive pay, Medical, Dental, and Vision Plans, Paid Holidays & PTO, 401(k) Retirement Plan, and more.
Matching Summary
As a member of a cross-functional team, the DFC Business Systems Analyst I resolve support tickets, implement system enhancements and automation, develop reports, and helps onboard and train new users.
Salary
Base: $60,000-$70,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits
Skills & Requirements
Must-have
Resolve support tickets
Implement system enhancements
Develop reports and dashboards
Tier 1 support
Scripting and automation tools
Customer service and communication
Nice-to-have
Adaptability and responsiveness
Methodical task organization
Diligent change control
Continuous learning and improvement
Teamwork and clear communication
Customer service orientation
Key Requirements
Bachelor’s degree or equivalent experience
Experience with ticketing systems preferred
Familiarity with JavaScript, Python, SQL, Excel, Power BI
High School graduate or equivalent, 18 years or older required