Banking Services Group Leader Iii - Retail Servicing
Mnbankandtrust
Buffalo, New York, United States of America
Base: $26.00 - $43.34 hourly; bonus/equity: not sp...
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Workflow management and guidance
Process improvement initiatives
Customer issue resolution
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MNBankandtrust is seeking a Banking Services Group Leader III for its Retail Servicing unit in Buffalo, New York. The role involves guiding a team, managing workflows, and ensuring compliance with company policies, while also requiring strong customer service skills and leadership experience.
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Job Summary
Serves as team leader within assigned Retail Servicing unit with guidance from manager, guiding workflow, managing exceptions, and assisting in process improvement.
Monitors workflow, provides training and coaching, approves daily work, and completes production reporting for the assigned Retail Servicing team.
Researches and resolves complex customer issues, handles regulatory complaints, and ensures adherence to company risk and regulatory standards.
Matching Summary
Match Score: 75
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MNBankandtrust is seeking a Banking Services Group Leader III for its Retail Servicing unit in Buffalo, New York. The role involves guiding a team, managing workflows, and ensuring compliance with company policies, while also requiring strong customer service skills and leadership experience.
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Salary
Base: $26.00 - $43.34 Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Workflow management and guidance
Process improvement initiatives
Customer issue resolution
Regulatory complaint handling
Team training and coaching
Nice-to-have
Strong customer service skills
Belonging and brand reflection
Risk and regulatory adherence
Key Requirements
Minimum 5 years higher education and/or relevant work experience