Kaufmännischer Mitarbeiter (w/m/d) Customer Service
Itg GmbH
Gomaringen, Germany
Customer support and escalation handling
Independent order disposition
National and european transport organization
You will be responsible for customer support, including escalations, and independently manage customer orders while keeping an eye on their status
Job Summary
You will be responsible for customer support, including escalations, and independently manage customer orders while keeping an eye on their status.
You will organize national and European (high-tech) transports, act as a central interface between internal teams, external customers, and transport partners, and continuously monitor processes for quality improvement.
The company offers flexible working hours, an attractive salary package with company pension and voluntary social benefits, JobRad leasing, an innovative corporate culture, further training opportunities, and attractive corporate benefits.
Matching Summary
You will be responsible for customer support, including escalations, and independently manage customer orders while keeping an eye on their status.
Skills & Requirements
Must-have
Customer support and escalation handling
Independent order disposition
National and European transport organization
Interface between internal and external parties
Process monitoring and improvement
MS Office proficiency
Nice-to-have
Innovative and team-oriented culture
Proactive problem-solving
Structured and process-oriented thinking
Flexibility in working hours
Key Requirements
Professional experience in logistics, freight forwarding, or transport
Completed commercial apprenticeship, ideally as a freight forwarding clerk