It Service Delivery Manager

Air Liquide

Melbourne, Australia
It service delivery
It operations
Itil processes
The IT Service Delivery Manager is accountable for IT services provided to the country and owns contracts with local IT vendors

Job Summary

  • The IT Service Delivery Manager is accountable for IT services provided to the country and owns contracts with local IT vendors.
  • Key responsibilities include customer relationship management, contract and budget management, and IT support quality control.
  • Air Liquide offers a performance bonus, extensive training, and long-term career development opportunities.

Matching Summary

The IT Service Delivery Manager is accountable for IT services provided to the country and owns contracts with local IT vendors.

Skills & Requirements

Must-have

  • IT Service Delivery
  • IT Operations
  • ITIL processes
  • Vendor contract management
  • IT budget tracking
  • IT support quality control

Nice-to-have

  • Customer Relationship Management
  • Analytical Mindset
  • Structured problem-solving
  • Cost-conscious decisions
  • Collaborative vendor partnership

Key Requirements

  • At least 5 years in IT Service Delivery or IT Operations
  • Experienced with core ITIL processes
  • Proven experience managing IT service providers
  • Experience with IT operational budget tracking

Work Rights

Not specified

Tailored Resume

Cover Letter