The Service Owner is responsible for ensuring the service desk operates efficiently and provides technology services to business units as per agreed Service Level Agreements
Job Summary
The Service Owner is responsible for ensuring the service desk operates efficiently and provides technology services to business units as per agreed Service Level Agreements.
This role oversees the work of Service Desk Agents, ensuring accurate logging, categorization, and prioritization of all service tickets.
The Service Owner will provide first-level support to end-users, accurately document and resolve incidents/problems, and escalate unresolved issues to the Team Leader.
Matching Summary
The Service Owner is responsible for ensuring the service desk operates efficiently and provides technology services to business units as per agreed Service Level Agreements.