The Customer Care Associate (CCA) position plays a crucial role in representing CHANEL by actively responding to various inquiries and requests, providing comprehensive information
Job Summary
The Customer Care Associate (CCA) position plays a crucial role in representing CHANEL by actively responding to various inquiries and requests, providing comprehensive information.
CCAs will act as a Virtual boutique, providing an impeccable customer experience and building relationships through thoughtful and consistent communication.
Key responsibilities include responding to customer inquiries regarding products, after-sales service, and exchanges via phone and email, as well as handling complaints.
Matching Summary
The Customer Care Associate (CCA) position plays a crucial role in representing CHANEL by actively responding to various inquiries and requests, providing comprehensive information.
Skills & Requirements
Must-have
Customer inquiry response
Complaint handling
Report writing
Interdepartmental communication
Service quality improvement
Nice-to-have
Empathetic communication
Team player
Proactive service attitude
Brand ambassador
Key Requirements
Consumer-related major or counseling certification preferred