Customer Success Manager - Core (sales & Service) Clouds

Salesforce

Base: $123,100 - $186,300 annually; base: $147,400...
Office-flexible, with a minimum expectation of being in-office three (3) days per week.
Salesforce platform expertise
Customer success plan delivery
Technical and business concerns alignment
Salesforce is seeking a Customer Success Manager with a focus on Sales and Service Clouds to ensure high-value customers achieve significant ROI through the platform. The ideal candidate should have experience in customer success, particularly within the Health & Life Sciences industry, and possess strong consulting and communication skills

Job Summary

  • The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.
  • Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams and track usage metrics.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Match Score: 85

Salesforce is seeking a Customer Success Manager with a focus on Sales and Service Clouds to ensure high-value customers achieve significant ROI through the platform. The ideal candidate should have experience in customer success, particularly within the Health & Life Sciences industry, and possess strong consulting and communication skills.

Salary

Base: $123,100 - $186,300 annually; Base: $147,400 - $202,600 annually (CA, NY, select cities); Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Salesforce platform expertise
  • Customer Success Plan delivery
  • Technical and business concerns alignment
  • Drive adoption of Sales and Service Cloud
  • AI Literacy and Prompt Engineering Basics
  • Monitor and analyze usage metrics
  • Manage major incidents

Nice-to-have

  • Trusted advisor and executive relationship cultivation
  • Proactive risk management and trend identification
  • Collaborative learning and continuous development
  • Cross-functional relationship building

Key Requirements

  • 3+ years relevant industry expertise
  • 3-4 years supporting Sales Cloud and Service Cloud
  • Sales Cloud Consultant certification
  • Service Cloud Consultant certification
  • Office-flexible, minimum 3 days in-office

Work Rights

Not specified

Tailored Resume

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