Job Summary

• The Senior Application Advisor provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members.
• Key responsibilities include performing expert-level troubleshooting, fulfilling system requests, guiding proactive analysis of workflows and system setup, and managing multiple complex clients and projects simultaneously.
• The role emphasizes providing outstanding customer service, anticipating customer needs, and creating a supportive team culture focused on overall Managed Services goals.

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Skills & Requirements

Key Requirements

• Epic Certification in Resolute Hospital Billing
• Epic Certification in Resolute Professional billing
• 5+ years of experience implementing, training, or supporting Epic modules
• Post-secondary education or equivalent experience

Work Rights