Customer Support Specialist

Wood Mackenzie

Strong time management and multi-tasking abilities
Excellent verbal and written communication skills
Comfortable speaking on the phone with customers
Wood Mackenzie is the global leader in analytics, insights, and proprietary data across the entire energy and natural resources landscape

Job Summary

  • Wood Mackenzie is the global leader in analytics, insights, and proprietary data across the entire energy and natural resources landscape.
  • The role serves as a liaison between customers and internal teams to troubleshoot technical issues and ensure accurate recording of information in Salesforce CRM.
  • Employees are encouraged to be self-managing and have opportunities for personalized goals ranging from acquiring specialized technical skills to career advancement.

Matching Summary

Wood Mackenzie is the global leader in analytics, insights, and proprietary data across the entire energy and natural resources landscape.

Skills & Requirements

Must-have

  • Strong time management and multi-tasking abilities
  • Excellent verbal and written communication skills
  • Comfortable speaking on the phone with customers
  • Analytical and process-oriented mindset
  • Technically adept with web based applications

Nice-to-have

  • Knowledge of Salesforce and Microsoft Office suite
  • Self-managing and proactive team oriented attitude
  • Kind, open, fun, and collaborative working style
  • Ability to work effectively both independently and interdependently

Key Requirements

  • High levels of adaptability and initiative
  • Detail-oriented skillset for analyzing stakeholder needs

Work Rights

Not specified

Tailored Resume

Cover Letter